Established back in 2014, the Queens Plaza Hotel opened there doors to welcome there very first guests. Right after the opening, Queens Plaza Hotel has continually earned a great reputation, winning awards from various vendors. Initially only starting with 32 bedrooms we have built up a unique and amazing business enabling us to expand our existing hotel to 50 bedrooms upwards. We offer a product of outstanding quality with equally outstanding values. The simplicity of that principle is backed up by a lot of hard work and years of experience. We are a family-run hotel led by Denise and John. As a family we have lifelong experiences in the hospitality industry focusing on customer satisfaction and great value also. Situated in the North Shore of Blackpool, the hotel boosts amazing sea views, modern and up to date amenities and the most important part is creating a feeling of staying in a real Home Away from Home.
Employees
At the Queens Plaza Hotel, we understand that the employees are the hotels front-line ambassadors. And we treat them with the same high level of consideration that we treat customers with. Because in a sense, employees are as valuable as the guests. Employees help maintain the functioning and high quality, making sure each customers stay is warm and welcoming each time they arrive.
Satisfaction
In our years of management experience, we have learned that customer satisfaction can be summed up in three words–listening, attention, details. We have achieved superior levels of customer satisfaction by paying attention to the finest details in everything we do. That’s how we have developed exceptional levels of repeat business. We know what is important to both business and pleasure travelers, and we deliver it. From the amenities and warm, homey interiors, to the meticulous maintenance of each room, our hotel goes the extra mile to make a stay a memorable experience.
Our philosophy
Our philosophy is two fold. First and foremost, everything we do is centred around our guests and making sure we give them an unforgettable experience every time they stay at our hotel.
Our Core Values
Service – we are committed to the pursuit of SERVICE EXCELLENCE.
Loyalty – We epitomise LOYALTY by working collaboratively with our guests and employees.
Passion – We are PASSIONATE about making a measurable impact.
Innovation – We consistently strive for INNOVATION that makes a difference.
Integrity – We exhibit INTEGRITY at all times.
Respect – We RESPECT our guests and employees at all times.
Our Vision
Queens Plaza Hotel will be a family-run hotel offering a harmonious stay experience with seaside views, reflecting the Blackpool tradition and cultures whilst uplifting our service to a national standard. Providing a consistent and reliable service to our customers all year round.
Our Mission
Queens Plaza Hotel will continue to strive and grow our customer portfolio and standards. We aim to provide a great service and package that will be tailored to each individual. Listening and adapting our attitudes to be inline with the growing industry and keeping up to date.
Judges’ Feedback
- Excellent beach front location means guests are treated to lovely sea views
- Brilliant customer service highlighted by online reviews. Reviews routinely praise friendly staff and excellent breakfast.
- Great range of room options that includes a family sized room.
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Address: 256, 258 Queen’s Promenade, Blackpool FY2 9HB, United Kingdom Phone: +44 1253 429010 Email: enquiries@queensplazahotel.co.uk |
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